Even if you haven’t heard of technical communicators before, you have come across our work—or work that could have benefited from a skilled technical communicator. Manuals, online help, training materials, and policies are some of the documents that technical communicators create.
We’ve all had the experience of struggling with frustrating instructions or websites that made finding information difficult. These are the kinds of problems that technical communicators solve, helping ensure that customers have a positive experience with your product or service.
Technical communicators make information accessible through simple, clear writing and a user-centred approach to information. Technical communicators have skills in a range of fields including:
- Content development (writing in a simple and easy-to-understand way, editing)
- User, task, and experience analysis
- Project planning
- Project management
- Technical skills beyond what many writers have
- Information design
- Information production (creating web content, PDFs, printed guides, webpages)
Technical communicators work in every field, producing easy-to-understand documentation that keeps customers safe and guides them through complex tasks or policies. By doing this, technical communicators help keep customers happy.
To learn more, send me an email or visit the website of the Society for Technical Communication.