After years of hard work by the company’s president, this boutique communications agency was growing quicker than ever before. With a roster of freelancers and new hires joining the team full-time, the president found she needed clear, defined business processes and policies.
I worked with the agency president to understand what a particular process or policy needed to accomplish, how the process was currently done, and what the challenges were. With the team’s input and feedback, I developed process documents that outlined concise, concrete steps for accomplishing tasks from IT to report development.
With a set of detailed business and IT process documents, team members, both seasoned and new, could quickly check how to accomplish common tasks in a standardized way. With solid process documents in place, it became simple to update and revise company processes and policies as the agency continued to grow and change.
Work samples
For confidentiality reasons, I can’t publicly share internal process documents.