If you’ve ever struggled with poorly written instructions, you know the importance of quality technical writing!
Easy to understand technical writing helps customers understand, use, and love your product or service. Stop wasting your customers’ time with confusing how-to guides that drive them away from your business.
After all, customers come to you to solve a problem. If they have to struggle to use your product or service, you aren’t helping them. And they’ll look for someone else who will.
I can help keep your customers happy by providing:
- Complex information in plain language so your customers understand the value of your product or service
- Clear how-to guides and training materials so your customers know how to use your product or service
- Easy-to-read information to help your customers troubleshoot problems
User guides are not just for your customers
Clear and detailed internal process guides can help train new hires and improve the efficiency of your team. Give your employees clear, standard processes so they don’t have to waste time figuring out how to accomplish common tasks.
Ensuring your tech writing is accurate and meets your needs
In creating how-to guides, online help, and training materials, I use an iterative process. A project is regularly evaluated and updated to ensure that the final version is accurate and meets both business and customer needs.
Specialties include:
- How-to manuals/user guides
- FAQs and online help
- Scripts and storyboards for multimedia training materials
- Clean up and reformatting of existing documentation to make it easier to read
What are your biggest challenge with user guides or manuals? Let’s chat.